Froggy Hosting uses a state-of-the-art real time billing system. You may go to your billing interface to review invoices, statements, payments, and manage your account. All billing transactions are made online. We don’t accept any other form of payment. All financial reporting regarding your account is accessible through your client area.
Updating Your Account Information
You must inform Froggy Hosting of any changes to your customer information using your Billing Interface located at https://froggysupport.com. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from Froggy Hosting are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.
If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. Your account will be suspended after 3 days of being overdue. A minimum late fee of 10% or $10.00 (whichever is bigger) will be assessed to your account the day after your account is overdue. If payment is not received within 3 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reinstatement fee of $25 will be assessed to your account.
If you fail to pay for services rendered, when your account becomes more that 10 days past due, we will remove your data from our servers and your delinquency will be reported to a credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.
Payments made by Credit Card
When you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. On dedicated servers the credit card will be charged automatically on or about the date you order the server last month. Credit Card payments MUST NEED TO BE ACTIVATED for any services to be online and running. If for some reason you deactivate or cancel the default credit card on your account, your services will be deactivated in 24 hours and will not be activated until you update your billing details. NO REFUNDS WILL BE PROVIDED FOR THIS ISSUE. Subject to a $25.00 reactivation fee. Please ensure that we have an updated credit card information at all times. If your credit card is declined, your service will be suspended. Froggy Hosting will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee plus any late fees added to the account. You must submit a ticket to our billing department after your payment to re-establish your service.
If you initiate a charge-back through your credit card company for any reason, Froggy Hosting may at its own discretion immediately suspend all your services. To re-establish your services, Froggy Hosting may require you to provide a secure form of payment, which, at Froggy Hosting’s own discretion, may include a signed and notarized statement that you authorize Froggy Hosting to charge your credit card for the appropriate amount. This amount will include a $25.00 reactivation fee. Froggy Hosting may at its own discretion, require certified funds for reactivation of the account. Froggy Hosting may at its own discretion, can require pre-payment of your account for up to three (3) billing cycles in advanced if your service is suspended.
If you need more disk space than your service plan allows for, Froggy Hosting will provide additional space in increments of 5GB at the rate of $0.50 (fifty cents) per GigaByte.
When you are within 80% of the maximum utilization of the disk space allotted in your hosting solution, Froggy Hosting will notify you at the email address that is listed in the server information section of your control panel. If you do not provide an e-mail there, you run the risk of not receiving this important information. Irrespective whether or not you receive the 80% disk usage notification, you are still responsible for the disk space your account utilizes. Therefore, it is recommended that you check your disk usage using the detailed disk usage tools provided by Froggy Hosting in the cPanel each day.
If you exceed your disk space limit, you may be required to buy additional space in order to restore all services or remove data to bring your disk space utilization under the allowable limit. Also, you will be subject to disk space overage charges.
Froggy Hosting offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. Froggy Hosting does not pro-rate all plans. If you have billing questions, please submit a ticket to us using the online ticket system. You can also check your account status in real-time using our online billing system.
Froggy Hosting charges $0.50 per GB should you exceed your allotted monthly data transfer. Froggy Hosting offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed Froggy Hosting’s generous data transfer allocations.
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You might be required to initiate a six month contract for Reseller Premier, VPS Standard, VPS Extended, UVPS or any dedicated servers packages.
Many of Froggy Hosting’s products and services come with free technical support. There are some, specifically with self managed dedicated servers, that do not include free technical support. If at any time, you request support for a self managed server outside of network inquiries, billing questions, or server setup, Froggy Hosting will charge the applicable fees for that support. Froggy Hosting may immediately charge these fees without prior notice to any customer that violates the support policy rules.
In the event of any dispute regarding these rules, Froggy Hosting may determine violations of these rules in its sole discretion.
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the late fee for your account(s) to be reactivated plus a $25.00 re-connection fee.
Canceling Your Account
If you wish to cancel any of the additional services in your account, please log into the customer care center at https://froggysupport.com and fill out the cancellation request form. Your plan will remain active until the end of the billing period in which you have requested closure. You have 10 days prior the next billing date to cancel a service. Services cancelled without a 10 days notification prior the billing due date will be charged for the next billing cycle and service will be terminated at the end of the billing cycle.